Refund PolicyIf you are deciding to return any stock items, purchased from and delivered by American Wood Moldings, please contact us at firstname.lastname@example.org. You must include the invoice number, description, and quantity of the items you wish to return. Once you contact us and the return is approved, we will issue a return material authorization (RMA) number.
Please Note: Special order materials are not refundable or returnable.
American Wood Moldings will not accept shipments of returned items without a RMA number issued and clearly printed on the returned package. All accepted returns from the customer can be either exchanged or customer can receive credit towards future product orders.
Returns will not be accepted after 30 days from the date of shipment. All items returned must be in good condition and are subject to American Wood Moldings inspection.
All returned items that are accepted will be charged a 25% restocking fee and shipping charges for return items, are the responsibility of customer returning the items, and are to be paid directly by customer to carrier, before returning items to American Wood Moldings.
What We CollectWe may collect the following information:
Name Contact/Personal information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers
What We Do With The Information We CollectWe require this information to understand your needs and provide you with a better service, and in particular for reasons such as:
- Internal record keeping.
- Improving our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided.
- Occasionally for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful, and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links To Other WebsitesOur website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over another entity's website you chose to go to. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal InformationWe will not sell, distribute, or lease your personal information to third parties. If you believe that any of your information we are holding is incorrect or incomplete, contact us as soon as possible. We will promptly correct any information that is found to be incorrect.
Protecting Your Credit Card InformationAmerican Wood Moldings will collect and use information obtained from credit card transactions only for authorized transaction purposes. The credit card information provided by you to American Wood Moldings will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as looking at customer information for a transaction or when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.